Privacy Policy

At GuardSupport.org ("GuardSupport", "we", "our", "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, business details
• Website Access Information: Login credentials provided for support work
• Technical Data: IP address, device info, browser type, usage logs
• Payment Data: Processed securely through third-party payment systems (we do not store card data)

2. How We Use Your Information

We use collected information to:

• Provide WordPress security services
• Diagnose and remove malware or security threats
• Improve website performance and user experience
• Respond to inquiries & provide support
• Send security alerts, updates, and service notices
• Maintain internal records and client logs

3. Credential & Website Access

For service delivery, you may share login details (WordPress, hosting, FTP/SSH). We only use credentials to provide security services and remove threats.

We never sell or share access information and delete credentials after service unless you request ongoing support.

4. Cookies & Tracking

We may use cookies and analytics tools (like Google Analytics) to understand website usage and improve performance.

You may disable cookies via your browser settings.

5. Data Storage & Security

• Your data is stored securely
• Access is restricted to authorized personnel only
• Credentials provided are protected and disposed of after use unless requested otherwise

However, no system is fully immune from cyber risks. We take all reasonable precautions within industry standards.

6. Third-Party Services

We may use trusted third-party tools for:

• Malware scanning and monitoring
• Hosting-related processes
• Website backups and logs
• Payment processing
• Email delivery and notifications

We do not control third-party privacy practices and recommend reviewing their policies if needed.

7. Data Sharing

We do not sell user data.

We may share information only if:

• Required legally (court or law enforcement)
• Needed to prevent fraud or security abuse
• Requested by you for service collaboration

8. Payment Security

Payments are processed securely through third-party payment providers. We do not store or process your credit card information directly.

9. Your Rights

You may request to:

• Access your data
• Update or correct information
• Request deletion of stored personal data (except required logs)
• Withdraw consent for marketing communications

Email requests to: support@guardsupport.org

10. Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

Email: support@guardsupport.org

Website: guardsupport.org